At Gelwalk, we prioritize delivering your carefully selected items with efficiency and care. Our team processes orders within 1-2 business days, ensuring your footwear and accessories are meticulously inspected and securely packaged. Whether you're preparing for outdoor adventures or seeking everyday comfort, our logistics network is designed to meet diverse needs while maintaining high standards of reliability.

Processing typically takes 1-2 business days after order confirmation. Delivery durations vary based on destination and carrier capacity. Domestic shipments generally arrive within 5-8 business days, while international deliveries may require 10-20 business days. Seasonal demand or unforeseen circumstances may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.

We offer transparent pricing with two straightforward options:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

Currently serving North America, the European Union, and select Asian countries. Some remote locations or areas with customs restrictions may experience limited service availability. During checkout, our system automatically verifies deliverability to your address. For specific regional inquiries, please contact our support team before placing your order.

Within 24 hours of shipment, you'll receive a confirmation email containing:
- Your unique tracking number
- Carrier information
- Direct links to monitor progress

Tracking typically becomes active within 48 hours of dispatch. For consolidated shipments, individual tracking may update sequentially as packages move through our distribution network.

While we strive for seamless delivery, occasional delays may occur due to customs clearance, weather events, or carrier disruptions. If your package hasn't arrived within 5 business days of the estimated delivery date, please contact [email protected] with your order number. Our support team will investigate immediately and keep you informed throughout the resolution process, including replacement or refund options when necessary.

International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their country's regulations. These charges are separate from your order total and are typically collected upon delivery. We recommend consulting your local customs office for specific rates, as these vary by destination and product category. Unfortunately, we cannot predict or reimburse these third-party fees.